QR self-order

Put a QR code on each table. Guests order from their own phone, the order goes straight to the till, and they pay at the counter.

TabletWeb admin
15 steps · ~8 minExample: a cafe, a guest at Table T13 orders a Hot Americano from their phone
Part 1

Create & print table QR codes

  1. Open Settings, then tap Tables & Areas.No tables yet? Create them first, see Tables & orders.

    Settings list, Tables & Areas highlighted

  2. Tap Manage & print QR cards.

    Table & waiter QR card, the Manage & print QR cards row highlighted

  3. For a table marked No QR yet, tap Create QR.Only the owner or a manager can create QR codes.

    Table P1 row marked No QR yet, Create QR button highlighted

  4. Tap Print QR, then stick the label on that table.You need a connected printer, see Printer & kitchen.

    Table T13 row with an active QR, Print QR button highlighted

Tip: Want to print on an office printer? In admin, open Tables & QR and tap Print QR on the table's card.

Note: Label lost or photographed by someone? Tap Rotate QR on that table. The old QR stops working at once; print the new one.

Part 2

What the guest sees

  1. The guest scans the QR with their phone camera, then taps + Add on the item they want.No app, no login. Items that are out of stock show Sold out.

    Menu on the guest's phone, + Add on Hot Americano highlighted

  2. The guest taps View cart · 1 item(s).

    View cart bar at the bottom of the phone screen highlighted

  3. The guest taps Order now.Above it, the guest can write a Note for the kitchen, for example an allergy.

    Cart on the guest's phone, Order now button highlighted

  4. The Order sent screen appears. The guest pays at the counter after the meal.

    Order sent screen on the guest's phone with the order number and Table T13

Note: Outside opening hours, QR orders are refused. The guest sees that the outlet is closed. Set Business hours in admin, on the branch card.

Part 3

The order arrives at the till

  1. The till chimes and shows New order from Table T13.The kitchen ticket prints if auto-print is on, see the tip below.

    Red alert New order from Table T13 on the till

  2. Tap the bell icon in the top bar.The red number counts QR orders you haven't opened yet.

    Till top bar, bell icon with the number 1 highlighted

  3. Tap the Order from Table T13 card to open the order.

    Notifications list, Order from Table T13 card highlighted

  4. When the guest is done, tap Pay tab and take payment as usual.The payment steps are in Your first sale.

    Order column for Table T13, Pay tab button highlighted

Tip: Want QR order tickets to print automatically? In admin, open Settings → Branches & locations and switch on Auto-print on the branch card.

Part 4

Waiter QR

  1. In Manage & print QR cards, type the waiter's name, then tap Add waiter.Only the owner or a manager can add one.

    Waiter name box with Rina typed, Add waiter button highlighted

  2. Tap Print waiter QR on that waiter's card.No printer? Tap Show QR and scan it straight from the screen.

    Waiter card for Sari, Print waiter QR button highlighted

  3. The waiter scans that QR with their phone, picks a table, and orders just like a guest.The order reaches the till with the waiter's name on it.

Note: A waiter QR can order for any table. Keep it behind the counter; never stick it on a table.

Done.

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